Warranty:

We warrant everything we sell. We do not sell as-is, unless specifically indicated in the item description. Used and New Old Stock (NOS) vacuum tubes have a 30 day warranty from date of purchase. New in Box (NIB) vacuum tubes have a 60 day warranty from date of purchase.

Shipping:

In the US, we generally ship via US Postal Service priority mail. This provides traceability and generally arrives within 2 to 3 days of shipment. We can purchase insurance on your behalf, if you contact us and let us know you would like this service. Outside the US, US Postal Service 1st class international air mail is a good value and - depending on location - arrives within 6 to 14 days of shipment. We can't track shipments leaving the US, unless they are shipped via a more expensive method of shipment (for example US Postal Service priority international mail). If you would like tracking, please contact us for an estimate before purchasing.

Return Policy:

Within 7 days of receipt, if you are not delighted with your purchase, let us know and we will authorize return of the item. Authorization is required before a return is accepted. There are no cash refunds after 14 days only store credit. The following items cannot be returned: anything cut to length (wire, G-10 board, etc.), consumables (solder, solvent, etc.). We may be able to provide another item from our large inventory, if we have additional stock. To improve our quality and service, we would like to understand the reason for the return.
Returns must include the original box in the same condition (if applicable), and be packed in the original packaging. Purchaser must pay return shipping fees. When we receive the return, we will refund your purchase price (excluding original shipping fees) within 72 hours.

Shipping Damage:

Inspect your order immediately on receipt. If the package and/or item is damaged in shipping, and you took the optional insurance, notify the carrier immediately. When you file your claim with the carrier, we will be happy to help you in any way we can. We want you to be happy with your purchase, and will work with you if you have any concerns or problems. Please contact us to work out a mutually beneficial solution.

IMPORTANT - BE SAFE!

By their very nature, vacuum tubes, vacuum tube equipment and associated components operate at inherently high voltages, currents and can be very hot! We want you to be safe and enjoy your equipment, whether you do this as a hobby or as a business. It is important to work within your capabilities. If you are not trained or qualified or comfortable working with such equipment seek out professional help, rather than put yourself or others at risk. Protective shields, covers, interlocks and the like are installed for your protection. Do NOT remove them unless you have the knowledge or qualification to do so. Vacuum tube equipment and components can cause serious injury or death. Vacuum Tube Supplies LLc and its associates shall NOT accept any direct, indirect or consequential damages out of the use or purchase of any of our products or services we provide, regardless of the method of delivery to you, including, but not limited to, personal injury or loss of income. Under no circumstances will our liability exceed the purchase price of the product or service provided.